Dec 24 2008
From Atlantic to Pacific, gee the traffic is teriffic…
Passengers are finally flying out of Seattle-Tacoma International Airport, but they are stranded in many other cities by cancellations due to severe winter weather. Whether by plain train or automobile, getting home for the holidays this season isn’t going to be easy on this Christmas eve. Just ask a few dozen customers of Greyhound who have been stuck in Seattle since the first of the week. Their bus connections were canceled. They had no place to go, and the bus line didn’t seem to care very much about that.
The passengers were dropped off at a Seattle emergency shelter about a mile from the Greyhound depot. The trouble is, the shelter had no room and would not take them in. Greyhound apparently felt they had done all they were required to, but the bus line should have known that their customers might one day be stranded if Greyhound couldn’t transport them as contracted, and they should have had some reliable remedies available. In this case the “Big Dog” just dropped the ball, and may have placed some customers in danger. What must sting as much as being ignored by Greyhound was the sign that passengers encountered on the doors of the Seattle depot. “We’re sorry for any inconvenience,” the sign read. “We take our passengers’ and employees’ safety as our main concern.” Of course you do, and it obviously shows.
Travel is tough this holiday season. Most public carriers are struggling with rising costs and scarce profits, but they still must be prepared to come to the aid of the travelers they strand. Just shrugging their shoulders is not enough. As for those stranded, perhaps it would benefit them to remember that travel, especially at this time of year, is risky, and if you start out, you may do well to have a plan if weather interrupts your journey. The carrier cannot reasonably be expected to take care of everything you might need. I think there’s no place like home for the holidays, and so that’s where I plan to be.
Merry Christmas, and be safe.






